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About

Two Disciplines, One Leader

A senior customer success leader and full-stack builder focused on retention, product clarity, and reliable delivery.

Leadership view: operating rigor, systems thinking, and strategic results.

12+ years across SaaS, telecom, and property operations
✦US, Australia, and global team collaboration

Co-Founder at SoftCon — A Full-Stack Services AgencyPresident at ClearPath Services Group Independent Trader at NASDAQ Stock Exchange — Equity Trading & Market Analysis

About Me

Senior leadership + hands-on delivery

Two Paths, One Professional

Whether you need a senior leader to drive customer success or a builder to ship product, I combine strategic clarity with reliable execution.

Strategy + execution
✦Leadership and delivery

Customer Success Leader

Senior Customer Success and Product Experience leader with 12+ years of experience across SaaS, Telecommunications, Property Management, Healthcare IT, and Enterprise B2B environments. Co-Founder at SoftCon, President of ClearPath Services Group, and experienced NASDAQ equity trader with market analysis expertise. Proven record of owning end-to-end customer lifecycles at scale, partnering with Product, Sales, and Operations, and driving retention, satisfaction, and operational efficiency in KPI-driven, remote-first organizations serving US-based clients.

  • Property management, SaaS, telecom, and healthcare IT experience
  • Cross-functional collaboration with Product, Sales, and Operations
  • Retention strategy, lifecycle ownership, and stakeholder communication

Full-Stack Developer

Full-stack developer with professional experience including iOS development and building product-facing solutions. I help businesses ship modern, high-performance web applications—frontend, backend, integrations, and deployment—focused on clarity, reliability, and measurable outcomes.

  • Modern web applications with React, Next.js, and TypeScript
  • iOS development experience, API integrations, and mapping workflows
  • Delivery lifecycle coverage: design, build, deploy, and maintain

Leadership & Ownership

Customer-Centric

12+ years managing complex client relationships at scale.

US-Market Alignment

Remote collaboration model built for US and global teams.

Full-Stack Delivery

End-to-end execution from planning to launch and support.

KPI Discipline

Operational rigor in high-volume, metrics-driven environments.

Skills & Expertise

Complete Skill Set

A blend of customer success leadership and technical development expertise.

Leadership depth
✦Technical delivery

Core competencies in customer-facing roles and operations

Customer Success & Leadership

Customer Success Leadership
Product Experience & Analysis
Enterprise Client Management
SaaS Operations
Telecommunications
KPI & SLA Ownership
Cross-Functional Collaboration
Retention & Expansion Strategy
Stakeholder Communication
Technical Support & Escalation

Education & Certifications

MS Computer Science

Sarhad University of Science and Information Technology

2018-2020

Strategic Customer Success Management

Professional Certification

2023