Overview
A concept tool for telecom support teams to analyze customer issues, track KPIs, and surface actionable product insights.
Concept Demo
Dashboard
Telecom Support Insights Analyzer
Support insights tool for analyzing customer feedback and issue trends.
Tech Stack
Next.js
TypeScript
Recharts
Tailwind CSS
PostgreSQL
Problem
Support teams generate valuable product feedback but lack tools to systematically analyze and prioritize issues.
Solution
Built an insights analyzer that tags support tickets, visualizes issue categories, tracks KPIs, and creates exportable reports for product teams.
Key Features
- Automated issue tagging & categorization
- KPI dashboard with trend analysis
- Issue priority scoring
- Exportable reports (CSV, PDF)
- Feedback-to-roadmap workflow
- Team collaboration features
Screenshots
Screenshots available on request
Ask for a guided walkthrough to review flows, states, and architecture decisions.
Architecture Notes
This build follows a practical full-stack delivery pattern focused on maintainability, predictable performance, and straightforward handoff.
Stack
Next.js, TypeScript, Recharts, Tailwind CSS
Key decisions
Composable UI, API-backed flows, and clear state handling for scale.
Constraints
Balanced build speed, reliability, and handoff clarity for real-world delivery.
Results
- Issue categorization accuracy improved from manual 45% to automated 92%
- Product team decision-making speed increased 3x with weekly automated reports
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